3.1 Quotation Validity

Unless otherwise stated, quotations are valid for thirty (30) days from the date of issue. Prices are subject to change after the validity period expires and may be revised based on material costs, currency fluctuations, or other market conditions.

3.2 Quotation Inclusions

Each quotation will specify:
• Detailed description of products and services
• Quantities, dimensions, andspecifications
• Materials and finishing options
• Pricing breakdown (itemized where applicable)
• Estimated production and delivery timelines
• Installation requirements and conditions (if applicable)
• Payment terms and conditions

3.3 Exclusions

Unless expressly stated in the quotation, the following are excluded:
• Municipal permits, approvals, and associated fees
• Civil works, structural modifications, or electrical connections
• Scaffolding, crane hire, or specialized access equipment beyond standard requirements
• Security deposits or guarantees required by building management
• Design fees for concepts not proceeding to production
• Rush or expedited production charges

3.4 Price Adjustments

We reserve the right to adjust quoted prices if material costs increase by more than ten percent (10%) between quotation acceptance and production commencement, or if the scope of work changes due to client requirements or site conditions discovered during installation.

4.1 Order Confirmation

An order is considered confirmed upon receipt of written acceptance (including email confirmation),signed quotation or purchase order, and payment of the required deposit as specified in the quotation. No production will commence until all confirmation requirements are satisfied.

4.2 Artwork and Approval

The Client is responsible for providing print-ready artwork and files in accordance with our technical specifications. We will provide visual proofs or mock-ups for Client approval prior to production. The Client must review and approve all proofs in writing. Once approval is given, the Company is not responsible for errors in spelling, grammar, colors, or design that were present in the approved proof.

3.3 Exclusions

Unless expressly stated in the quotation, the following are excluded:
• Municipal permits, approvals, and associated fees
• Civil works, structural modifications, or electrical connections
• Scaffolding, crane hire, or specialized access equipment beyond standard requirements
• Security deposits or guarantees required by building management
• Design fees for concepts not proceeding to production
• Rush or expedited production charges

3.4 Price Adjustments

We reserve the right to adjust quoted prices if material costs increase by more than ten percent (10%) between quotation acceptance and production commencement, or if the scope of work changes due to client requirements or site conditions discovered during installation.

5.1 Design Services

Where design services are included in the quotation, the number of initial concepts and revision rounds will be specified. Standard projects include one initial design concept and two rounds of revisions unless otherwise agreed.

5.2 Additional Revisions

Revisions beyond the included rounds will be charged at our standard hourly rate. Significant changes to the brief, scope, or direction after initial concepts are presented may be treated as a new design project and quoted accordingly.

5.2 Additional Revisions

Revisions beyond the included rounds will be charged at our standard hourly rate. Significant changes to the brief, scope, or direction after initial concepts are presented may be treated as a new design project and quoted accordingly.

5.3 Design Ownership

Design concepts and creative work remain the property of Ninety Nine Advertising LLC until full payment is received. Upon full payment, the Client receives a license to use the final approved design for the agreed purpose. Rejected concepts and unused designs remain our property.

6.1 Production Schedule

Estimated production timelines begin from the date of order confirmation and final artwork approval, which ever is later subject to receiving down payment only - no production will start without down payment. Timelines are estimates and may vary based on project complexity, material availability, and production capacity.

6.2 Delays Beyond Our Control

We shall not be liable for delays caused by circumstances beyond our reasonable control, including but not limited to:
• Delays in Client approvals or provision of required information
• Supply chain disruptions or material shortages
• Customs clearance delays for imported materials
• Force majeure events including natural disasters, pandemics, or civil unrest
• Government actions, permit delays, or regulatory changes
• Site access restrictions or building management requirements
• Adverse weather conditions affecting installation

6.3 Rush Orders

Rush or expedited orders may be accommodated subject to production capacity and will incur additional charges as agreed in writing.

7.1 Installation Requirements

Where installation services are included, the following conditions apply:
• The Client must ensure the installation site is ready and accessible on the scheduled date
• Necessary permissions from landlords, building management, or relevant authorities must be obtained by the Client
• The installation area must beclear of obstructions and safe for work
• Power supply must be available if required for installation or the product The Client must provide a responsible person to be present during installation

7.2 Site Conditions

If site conditions differ materially from those assumed in the quotation, or if conditions are discovered that require additional work, we reserve the right to revise the scope and pricing accordingly. This includes but is not limited to structural issues, electrical requirements, or access limitations not previously disclosed.

7.3 Installation Postponement

If installation cannot proceed on the scheduled date due to Client circumstances, a rescheduling fee may apply. Multiple postponements may result in storage charges.

8.1 Standard Payment Terms

Unless otherwise specified in the quotation:
• A deposit of fifty percent (50%)is required upon order confirmation
• The remaining balance is due prior to delivery or installation
• For large projects, milestone payments may be specified in the quotation

8.2 Payment Methods

Payment may be made by bank transfer, cheque, or other methods as agreed. All payments must be made in UAE Dirhams (AED) unless otherwise specified.

8.3 Late Payment

Late payments may incur interest charges at a rate of one and a half percent (8%) per month or the maximum rate permitted by UAE law, whichever is lower. We reserve the right to withhold delivery or suspend ongoing work until outstanding amounts are settled.

8.4 Disputed Invoices

Any dispute regarding an invoice must be raised in writing within seven (7) days of the invoice date. Failure to dispute within this period constitutes acceptance of the invoice.

9.1 Client-Provided Materials

The Client warrants that all artwork, logos, images, and materials provided for reproduction are owned by the Client or that the Client has obtained all necessary rights, licenses, and permissions for their use. The Client shall indemnify and hold the Company harmless from any claims arising from the use of Client-provided materials.

9.2 Company Materials

All proprietary techniques, processes, templates, and tools used by the Company remain our exclusive property. Generic design elements, stock images, and fonts used in designs remain subject to their original licensing terms.

9.3 Portfolio Usage

Unless the Client objects inwriting, we reserve the right to photograph completed projects and use such images in our portfolio, marketing materials, and website. Confidential projects will be handled according to any non-disclosure agreements in place.

10.1 Manufacturing Warranty

We warrant that all products manufactured by us will be free from defects in materials and workmanship under normal use for the warranty period specified in the quotation. Standard warranty periods are: twelve (12) months for fabricated signage, twelve (12) months for LED components (subject to manufacturer warranty), and three (3)months for vinyl applications and prints.

10.2 Warranty Exclusions

The warranty does not cover:
• Damage caused by accident, misuse, neglect, or improper maintenance
• Damage caused by unauthorized modifications or repairs
• Normal wear and tear including fading due to sun exposure
• Damage caused by acts of God, vandalism, or third parties
• Products installed by parties other than the Company
• Products used in conditions beyond their design specifications

10.3 Warranty Claims

Warranty claims must be submitted in writing with photographic evidence within the warranty period. Valid claims will be rectified through repair or replacement at our discretion. No refunds will be issued for warranty claims.

11.1 Maximum Liability

To the maximum extent permitted by UAE law, our total liability for any claims arising from or related to our services shall not exceed the total amount paid by the Client for the specific product or service giving rise to the claim.

11.2 Exclusion of Damages

We shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, revenue, business opportunities, or goodwill, regardless of whether we were advised of the possibility of such damages.

11.3 Exceptions

Nothing in these Terms shall limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by UAE law.

Both parties agree to keep confidential any proprietary information, trade secrets, or business information disclosed during the course of the business relationship. This obligation shall survive the termination of any agreement between the parties.

The Client agrees to indemnify, defend, and hold harmless Ninety Nine Advertising LLC, its officers, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from the Client's breach of these Terms, violation of any third-party rights, or use of the products or services.

Neither party shall be liable for any failure or delay in performing their obligations under these Terms if such failure or delay results from circumstances beyond the reasonable control of that party, including but not limited to acts of God, war, terrorism, civil unrest, strikes, government actions, epidemics, pandemics, natural disasters, or failure of utilities or telecommunications.

Neither party shall be liable for any failure or delay in performing their obligations under these Terms if such failure or delay results from circumstances beyond the reasonable control of that party, including but not limited to acts of God, war, terrorism, civil unrest, strikes, government actions, epidemics, pandemics, natural disasters, or failure of utilities or telecommunications.

16.1 Negotiation

In the event of any dispute arising from or relating to these Terms, the parties shall first attempt to resolve the matter through good faith negotiations.

16.2 Arbitration

If the dispute cannot be resolved through negotiation within thirty (30) days, either party may refer the matter to arbitration in accordance with the rules of the Abu Dhabi Commercial Conciliation and Arbitration Centre (ADCCAC). The arbitration shall be conducted in English and the seat of arbitration shall be Abu Dhabi, UAE.

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates, including the applicable federal laws and the laws of the Emirate of Abu Dhabi. The courts of Abu Dhabi shall have exclusive jurisdiction over any matters not referred to arbitration.

We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website with are vised "Last Updated" date. Continued engagement of our services after any modifications constitutes acceptance of the revised Terms.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.

These Terms, together with any accepted quotation, purchase order, and our Privacy Policy, Refund and Cancellation Policy, and Cookie Policy, constitute the entire agreement between the parties regarding the subject matter hereof and supersede all prior agreements, understandings, and representations.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Business Name: Ninety Nine Advertising LLC
‍Primary Phone: +971 2 555 5780
‍Email: info@9tnine.net
‍Website: www.9tnine.net
‍Full Address: Workshop 01, Block B2, MW-4, Musaffah, Abu Dhabi, UAE

We are committed to addressing your inquiries and resolving any concerns you may have about your privacy.

Last Updated: Dec, 6 2025