Refund & Cancellation Policy
Ninety Nine Advertising LLC
https://www.9tnine.net
Last Updated: 6 December 2025
1. Introduction
This Refund and Cancellation Policy outlines the terms and conditions applicable to order cancellations, refunds, and related matters for services provided by Ninety Nine Advertising LLC ("Company," "we," "us," or "our").
Due to the custom nature of our products and services—including signage, branding materials, fabrication, vehicle graphics, wall graphics, events and exhibitions, and large-format printing—our refund and cancellation terms differ from those of standard retail products. We encourage all clients to carefully review this policy before placing an order.
By engaging our services, you acknowledge and accept the terms of this policy.
2. Nature of Custom Products
Ninety Nine Advertising LLC specializes in custom-made products manufactured to each client's specific requirements. Once production begins, materials are cut, printed, fabricated, or otherwise customized according to your approved specifications.
These materials cannot be reused or resold, and the labor invested cannot be recovered.
For this reason, orders that have entered production are generally non-refundable. We strongly advise clients to review all specifications, artwork, and proofs carefully before giving approval.
3. Order Cancellation
3.1 Cancellation Before Production
If you wish to cancel your order before production has commenced, please contact us immediately in writing(email is acceptable). Cancellations made before production begins may be eligible for a refund, subject to the following:
• Cancellation received within 24hours of order confirmation: Full refund of deposit, minus any bank transferfees
• Cancellation received after 24hours but before design work begins: Deposit refund minus a fifteen percent(15%) administrative fee
• Cancellation received after design work has commenced but before production: Deposit refund minus design fees calculated at our standard hourly rate for time spent
3.2 Cancellation After Production Begins
Once production has commenced, orders cannot be cancelled and deposits are non-refundable. "Production" includes but is not limited to:
• Cutting, printing, or processing of materials
• Fabrication, welding, or assembly of structures
• Ordering of custom or specialty materials specific to your project
• Application of vinyl, graphics, or wrapping materials
• Any manufacturing process that transforms raw materials
If exceptional circumstances require cancellation after production has begun, we may, at our sole discretion, consider partial credit toward future orders. However, this is not guaranteed and will be evaluated on a case-by-case basis.
3.3 Cancellation of at Site Services
For projects that include installation/dismantling or any at site services:
• Rescheduling of at site service with more than 72 hours' notice: No additional charge; installation can be rescheduled subject to avialability
• Cancellation or postponement with less than 72 hours' notice: A rescheduling fee equivalent to twenty percent(20%) of the installation cost may apply
• Cancellation on the scheduled installation date or no-show: The full installation fee is forfeited and must be paid again for rescheduling
Products already manufactured will be held for a maximum of fourteen (14) days. Storage fees may apply thereafter.
4. Refund Eligibility
4.1 No Refunds for Custom Products
As stated above, custom products manufactured to your specifications are non-refundable once production begins. This includes:
• Custom signage (illuminated and non-illuminated)
• Printed materials (banners, posters, displays)
• Vehicle wraps and graphics
• Wall graphics and murals
• Fabricated structures and exhibition stands
• Any product made to your dimensions, colors, or design specifications
4.2 Exceptions
Refunds or replacements may be provided in the following limited circumstances:
• Manufacturing defects: Products with defects in materials or workmanship that were not apparent at the time of delivery
• Significant errors: Products that materially differ from the approved proof or specifications due to our error
• Delivery damage: Products damaged during delivery by our delivery personnel (must be reported within 24 hours with photographic evidence)
4.3 What Does Not Qualify for Refund
The following do not qualify for refunds:
• Changes of mind or design preferences after production
• Errors in client-provided artwork or specifications that were present in the approved proof
• Damage caused by client handling, installation by third parties, or improper storage
• Minor variations in color between screen displays and printed output (color matching is subject to industry-standard tolerances)
• Normal wear and tear or damage from environmental conditions after delivery
• Products rejected due to late changes in client requirements
5. Design Fees
5.1 Non-Refundable Design Services
Design services are non-refundable once work has commenced. This includes:
• Initial concept development
• Design drafts and revisions
• Artwork preparation and file setup
• Mock-ups and visualizations
If you decide not to proceed with production after design work has been completed, the design fees remain payable in full.
5.2 Deposit Allocation
If design services are included in a combined quotation, a portion of your deposit will be allocated to cover design work. In the event of cancellation before production, this allocated amount is non-refundable.
6. Materials and Special Orders
6.1 Custom Materials
Where we procure materials specifically for your project (custom colors, specialty substrates, imported items, etc.), the cost of these materials is non-refundable once the order has been placed with our suppliers, regardless of whether production has begun on your project.
6.2 Minimum Order Quantities
Some materials are subject to minimum order quantities from suppliers. If your project requires materials that must be ordered in quantities exceeding your needs, the cost of the full order is included in your quotation and is non-refundable.
7. Reprints and Replacements
7.1 Company Error
If we produce items that differ materially from the approved specifications due to our error, we will reprint or replace the items at no additional cost. This includes:
• Incorrect dimensions (beyond industry tolerances)
• Wrong materials used
• Printing or production errors not present in the approved proof
• Significant color discrepancies beyond industry-standard tolerances
7.2 Client-Requested Reprints
If you request reprints due to changes in your requirements, errors in your original artwork, or for any other reason not attributable to our error, reprints will be charged at our standard rates. Rush reprints may incur additional charges.
7.3 Claims Process
To request a replacement or reprint due to defects or errors, you must:
• Notify us in writing within seven (7) days of delivery
• Provide clear photographs showing the issue
• Return the defective items if requested (at our expense for valid claims)
• Not attempt to repair, modify, or install defective products
We will assess the claim and respond within fourteen (14) business days. Valid claims will be addressed through replacement, reprint, or credit at our discretion.
8. Installation Issues
8.1 Site Readiness
If installation cannot proceed due to site conditions not disclosed at the time of quotation, or if the site is not ready on the scheduled installation date, additional charges may apply for return visits. This includes:
• Surfaces not prepared or painted
• Electrical work not completed
• Access issues (scaffolding, lifts, permissions not arranged)
• Other trades still working in the area
• Building management restrictions not previously communicated
8.2 Weather Delays
If you request reprints due to changes in your requirements, errors in your original artwork, or for any other reason not attributable to our error, reprints will be charged at our standard rates. Rush reprints may incur additional charges.
7.3 Claims Process
Installation of outdoor signage and graphics is subject to suitable weather conditions. If installation must be postponed due to weather, we will reschedule at no additional charge for the first postponement. Subsequent postponements may incur rescheduling fees.
8.3 Post-Installation Issues
Once installation is complete and accepted by the Client (or their representative), we are not responsible for damage caused by third parties, weather events, building works, or other factors outside our control.
9. Damage and Responsibility
9.1 Delivery Damage
All deliveries should be inspected at the time of receipt. Any visible damage must be noted on the delivery receipt and reported to us within 24 hours with photographic evidence. Claims for delivery damage reported after 24 hours may not be accepted.
9.2 Storage and Handling
Once products are delivered, the Client is responsible for proper storage and handling. Damage caused by improper storage (exposure to moisture, extreme temperatures, direct sunlight, etc.) is not covered.
9.3 Third-Party Installation
If products are installed by parties other than Ninety Nine Advertising LLC, we are not responsible for any damage that occurs during installation. Our warranty is also void if installation is performed by unauthorized parties.
10. Refund Processing
10.1 Approved Refunds
Where a refund is approved under the terms of this policy, we will process the refund within fourteen (14)business days of approval.
10.2 Refund Method
Refunds will be made using the same payment method as the original payment where possible. Bank transfer refunds may be subject to transfer fees, which will be deducted from the refund amount.
10.3 Currency
All refunds will be made in UAE Dirhams (AED). If the original payment was made in a different currency, there fund amount will be calculated at the exchange rate on the date of the original payment.
11. Disputes
If you believe you are entitled to a refund that has been declined, or if you wish to dispute any aspect of this policy as applied to your order, please contact us in writing. We will review your case and respond within ten (10) business days.
Disputes that cannot be resolved through negotiation will be handled in accordance with the dispute resolution procedures set out in our Terms of Service.
12. Changes to This Policy
We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be posted on our website with an updated "Last Updated" date. The policy in effect at the time of your order will apply to that order.
21. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Business Name: Ninety Nine Advertising LLC
Primary Phone: +971 2 555 5780
Email: info@9tnine.net
Website: www.9tnine.net
Full Address: Workshop 01, Block B2, MW-4, Musaffah, Abu Dhabi, UAE
We recommend contacting us as soon as possible if you need to cancel or modify an order to maximize your options.
Last Updated: Dec, 6 2025
